TheChiliHouse.com hand picks our products from the highest quality manufacturers. We certainly hope that you fully enjoy everything you purchase. If for any reason you are not fully satisfied with an item due to damage or quality, please feel free to return the unused portion and we will be happy to refund your purchase price or replace the item.
TheChiliHouse.com cannot be responsible for incorrect ship to address information and refunds will not be issued. Additionally, if a package is returned undeliverable, we will happily re-ship the item at the customers expense.
For products shipping to hospitals, hotels, colleges or similar location, TheChiliHouse.com will attempt delivery of the package to the street address provided by the customer. However, we provide no guarantee that the package will be delivered to the intended recipient or company. TheChiliHouse.com assumes no liability for gifts that are lost within the delivery building, fail to be delivered by the employees, or arrive after the recipient has checked out.
If you are shipping to an apartment addresss, we will not be responsible or issue refunds if a delivery attempt was made on time and the recipient was not home to receive the package. It is your responsibility to inform your recipient of their impending delivery.
Orders canceled prior to shipping are subject to a 15% restocking fee. Request for refunds on gift certificates prior their expiration date will be charged a 10% administration fee.
Note: Our shipping fee refund policy does not cover: weather delays, high traffic holiday times such as Thanksgiving and Christmas, and Ground shipments (Ground shipping arrival dates are not guaranteed, only estimated).
Refund/return requests must be made within seven (7) days of your delivery date via email to firstname.lastname@example.org.
Feel free to call us. Weekdays: 9 am to 4 pm CST
Saturday & Sunday: Closed
In the event TheChiliHouse.com determines, in their sole discretion, that an order may be fraudulent, we reserve the right to refuse or cancel any such order, for any reason, at any time, and whether or not the order has been confirmed.